These videos are focused on provide training and development for people in agency operations and service. Maura Derstein and Bonita Argent will help you understand the importance of Emotional … [Read more...]
Emotional Intelligence – Self Awareness
Self awareness doesn’t stop you from making mistakes, it allows you to learn from them. These videos are focused on provide training and development for people in agency operations and … [Read more...]
Emotional Intelligence Series – Self Regulation
You have two choices, to control your mind or let your mind control you. The second installment in the Operations Excellence – Emotional Intelligence series discusses Self Regulation. These videos … [Read more...]
Emotional Intelligence Series – Motivation
Motivation pushes you towards your goal because of a desire for change. The third installment in the Operations Excellence – Emotional Intelligence series discusses Motivation. These videos are … [Read more...]
Emotional Intelligence Series – Empathy
Instead of putting others in their place, put yourself in their place. Bonita Argent dives into what skills need to be developed to improve Empathy. Remember that Empathy is the ability to really … [Read more...]
Emotional Intelligence Series – Social Skill
“The most important single ingredient in the formula of success is the knack of getting along with people.” – Theodore Roosevelt In the final video of the Emotional Intelligence series, Maura … [Read more...]