Experience
- 22 Years in Industry / 4.5 Years at InCite
- Partner/Advisor since 2014
- Lacher – Insurance – Chief Client Experience Officer – been with firm since 1997
- InCite Performance Group – Partner/Advisor since 2014
- Lacher – Business Consulting – Partner since 2019
Industry Value Experience
- Advised and acquired clients in Commercial, Benefits and Personal insurance
- Implemented and realized results for clients with cost containment, organizational health and risk strategies
- Develop and create remarkable client experience platforms
Passion
- My faith, family and friends
- Helping teams grow and imagine what’s possible
- Creating moments
Unique Skills
- Client experience creation
- Drive strategy to tactical implementation to results
- Communication strategy development
- Organizational clarity and health
Additional Business Experiences
- Sales leadership in retail environments
- Certified Insurance Counselor (CIC)
- Board member, hospital foundation