“We can’t solve problems by using the same kind of thinking we used when we created them” Albert Einstein
Drew Yancey is a fresh voice here at InCite and one that is driving change for the industry. Drew’s passion for innovation has led to the creation of the “Outside the Box” series.
In this series, Drew explores solutions to problems that the Insurance industry faces, by looking outside the Insurance industry itself. This first video explores the Customer Value Chain and how you can learn from other industries to improve your customer journey.